Brookfields

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity78
• Cleanliness65
• Activities & engagement75
• Food quality55
• Healthcare60
• Management & leadership68
• Resident happiness72

What inspectors found

Inspected 2018-04-28

• Is this home safe?

  Good
  The inspection rated this domain Good, indicating that the systems required to keep your parent safe were in place and functioning at the time of the visit. The home specialises in dementia care, where safety considerations — including preventing falls, managing exit-seeking behaviour, and safe medication administration — are particularly important. With 14 beds, the home is small enough that individual residents should be well known to staff. No specific safety concerns or enforcement actions are recorded. The Good rating suggests that while safety was solid, inspectors did not find the exceptional, proactive safety culture that would warrant Outstanding.
  Verified by inspector

• Is the care effective?

  Good
  Effective was rated Good, covering training, care planning, healthcare access, and how well the home meets your parent's clinical and nutritional needs. The home specialises in dementia care, so dementia-specific training should be a core competency, not an add-on. A Good rating suggests these systems were working adequately at the time of inspection. No concerns about medication management, GP access, or care plan quality are recorded. However, the available report text does not reproduce specific evidence — such as training completion rates, care plan review frequency, or details of healthcare partnerships — that would allow a more granular assessment.
  Verified by inspector

• Is this home caring?

  Outstanding
  Caring was rated Outstanding — the highest possible rating and the domain that families consistently weight most heavily in their assessments of care homes. This rating indicates that inspectors observed genuine, consistent kindness, respect, and dignity in how staff treated residents, going significantly beyond what is normally expected. In a 14-bed dementia specialist home, an Outstanding Caring rating suggests that staff know residents as individuals — their histories, preferences, and personalities — and that this knowledge shapes every interaction. The full narrative detail supporting this rating is not reproduced in the available text, but an Outstanding in Caring is not awarded without direct inspector observation and supporting testimony.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding
  Responsive was also rated Outstanding, meaning inspectors found that the home tailors its care and daily life to individual residents in a way that goes well beyond standard expectations. In dementia care, responsiveness means understanding that your parent's needs, preferences, and capacities will change — and adjusting accordingly, not fitting them into a fixed routine. An Outstanding Responsive rating in a 14-bed specialist home suggests that activities, mealtimes, and daily rhythms are built around the people who live there. As with the Caring domain, the full narrative evidence base is not reproduced in the available text, but two Outstanding ratings together paint a coherent picture of a home where individual lives are taken seriously.
  Verified by inspector

• Is the home well-led?

  Good
  Well-led was rated Good, indicating that governance, culture, and management were functioning adequately at the time of inspection. The home has a named registered manager (Mrs Angela Ruth Duffy) and a named nominated individual (Mrs Kirsty Nattasha Janes), which suggests stable, identified leadership. A Good rating here means inspectors did not find significant governance failures, but equally did not find the exceptional leadership culture — staff empowered to challenge, continuous quality improvement embedded — that would warrant Outstanding. In a small 14-bed home, the registered manager's day-to-day presence and their knowledge of every resident is particularly important.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Brookfield specialises in caring for adults over 65, with specific experience in dementia support. They understand the unique challenges that come with memory loss and cognitive changes. Dementia care forms a core part of what Brookfield offers. The home provides specialist support for residents at different stages of their dementia journey, tailoring their approach to individual needs. All areas worth probing directly during a visit.